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roaming data control with Symsoft
Symsoft Roaming Data Control gives operators control over roaming data usage to decrease costs and to increase service use and customer satisfaction.
The use of mobile data has grown tremendously in the last few years, with subscribers worldwide becoming used to accessing the internet on smartphones, tablets and mobile-enabled laptop computers. The introduction of high-speed data services represents a major added value for subscribers and an important revenue source for operators. To make the most of this opportunity, operators must provide transparency in the rating and charging for these new services.
A major obstacle for price transparency is the complexity of mobile data roaming. Roaming has traditionally been one of the major success factors behind mobile telephony, but subscribers are often unprepared for the cost of using mobile data services while abroad. Compared to a voice call, it is much harder to know how much data you consume as you roam. While anyone with a watch can determine the length of a call, it is much harder to know the size of the pages you visit, the size of the instant messages you write and of the e-mails you write.
Consequently, many subscribers turn off mobile data altogether when going abroad, while others rack up considerable bills that they are unable or unwilling to pay. Regardless of whether customers pay or not, operators are still required to pay roaming fees to their partner operators, potentially incurring large costs.
Symsoft Roaming Data Control gives operators full control of roaming mobile data use among their customers. Flexible spending limits are efficiently enforced through an updated view of service use and real-time control of service delivery. With Symsoft Roaming Data Control, subscribers can rest assured that they have control of their data spending while roaming.
As the usage limit is reached, Symsoft Roaming Data Control can instruct the delivery network to block traffic altogether, or to decrease the transmission speed.
Based on a real-time view of the service use of each subscriber, notifications can be sent to inform about current service use. This makes it possible to inform subscribers as they approach set limits. It is also possible for subscribers to interact with the system, actively increasing the limit to enable further access.
With a solid experience and a deep expertise in charging, Symsoft knows how to make charging for roaming data services work in your network. Contact Symsoft today to get more information on how we can help you control roaming data use to increase customer satisfaction and prevent bill shocks!
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ABOUT Symsoft
Symsoft is a trusted expert and a leading provider of charging and messaging solutions with over twenty years of industry experience, enabling operators globally to stay ahead of their competitors in an increasingly competitive telecom market. Its innovative products are used in more than 30 countries, serving over 120 million subscribers. Today, Symsoft works with leading operators such as America Móvil, Millicom, Polkomtel, Saudi Telecom, Telefónica, Telenor, Tele2, TeliaSonera and 3.
© 2011 Symsoft AB. All rights reserved. |
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