symsoft online charging system
Online charging creates possibilities for operators. Through real-time management of pricing and payment, operators can create dynamic packages and innovative payment options. These enable them to reach their goals; for example to attract new customers, increase revenue, and improve cash flow.
In contrast to billing systems that perform offline charging, online charging systems are aware of each customer's service use and account balance in every moment. Pricing, service delivery and marketing communication can all be customized based on individual consumption patterns and current balances to deliver a tailored service experience. Operators today are growing more aware of the value of managing charging for all customers in real time, extending the use of online charging beyond the prepaid segment for which it was initially developed. To fully realize the opportunities of online charging, it is imperative to have technical solutions that leverage the real-time advantage.
The Symsoft Online Charging System (OCS) is developed to give operators full freedom in the creation of market offers that benefit from this real-time control. With it you can attract new customers with innovative offers, drive customer loyalty and increase revenue. Below are a few ways in which Symsoft OCS can help you become more competitive:
- Convergent service rating to support all your offers: Symsoft OCS can be used to rate and charge for any kind of service. This includes both traditional telecommunication services such as voice and messaging as well as data and other complementary services.
- Attractive payment options to win new customers: With Symsoft OCS, you can offer hybrid accounts where the payment method can be service-specific. For example, customers can be offered a subscription where voice and messaging traffic can be invoiced while data traffic and content services are paid in advance. It is also possible to charge calls and messages to specific numbers to another account, for example to let parents pay for calls from their children.
- Dynamic pricing and marketing communication: With Symsoft OCS, you can create offers and marketing campaigns that are triggered by service use, account balances and payment history in real-time. This provides you with efficient tools to influence customer behavior and provide a truly personalized customer experience.
As part of providing Symsoft OCS, Symsoft is highly involved in delivery, integration, and migration of customer data. We have a long experience of working with operators to ensure maximum pay-off from their Symsoft OCS investment.
Please download our brochures and contact us to get more information on how Symsoft OCS can help you improve your competitive positioning and embrace new revenue opportunities.